Ross, Alan Ross.

[ He shakes Louis' hand, properly this time, and returns the smile with a wry twist of his mouth. ]

Well, I've seen them at breakfast. Tried talking to the staff about them, but I didn't get far. More loyalty in this lot than you'd usually find. Back home I'd try bribing one of the maids, but-- [ Shrugging, he tucks his thumbs into his pockets. ] Nothing to bribe them with.

You've been here a while, then?